General Banking Operations of Trust Bank Limited

The main objective of this report is analysis General Banking Operations of Trust Bank. Here focus how the Bank is providing facilities to its clients and suggest for the development of overall banking activities. Other objectives are about investment mechanism and evaluate the performance and understand the issue of corporate governance in the banking sector and highlighting the product. Finally identify the limitations in the general banking operation and recommending some guidelines to improve the overall banking performance of Trust Bank.




The objective of the Internship program is to familiarize students with the real market situation, to compare them with the business theories & at the last stage make a report on assigned task. The main objective of this report is to have an assessment about overall activities of “Trust Bank Ltd.”. How the Bank is providing facilities to its clients & to suggest remedial measure for the development of overall banking activities of “TBL”. In addition, the study seeks to achieve the following objectives:


  • To present an overview of “ Trust Bank Ltd.
  • To get an overall idea of banking operation from banker’s point of view.
  • To study deposit mobilization mechanism and the performance of “Trust Bank Ltd” in terms of deposit mobilization
  • To study the investment mechanism and evaluate the performance of “TBL.”
  • To understand the recent complexity of banking in Money Laundering. And
  • To understand the issue of corporate governance in the banking sector and highlighting the product of “TBL”.
  • To identify the limitations in the operation of “Trust Bank Ltd.”
  • To recommending some guidelines to improve the overall banking performance of  “TBL”



The Trust Bank Ltd. is a private, commercial, scheduled Bank, which obtained license from Bangladesh Bank on July 15, 1999. Presently Army Welfare Trust is the major shareholder. The authorized capital of the Bank is Taka two thousand million and paid-up capital of Taka five hundred million. The Bank was formally inaugurated and listed as a scheduled Bank on November 1999.

The idea of setting up a Bank by Bangladesh Army was first conceived in 1987 and on November 29, 1999 the first branch of the Trust Bank Ltd came in to operation

Composition of the Board of TBL consists of Ex-officio Directors of in-service senior Army personnel, with the Chief of Army Staff as its Chairman and the Adjutant General as its Vice-Chairman.

The Trust Bank Ltd. having a spread network of 35 branches across Bangladesh and plans to open few more branches to cover the important commercial areas in Dhaka, Chittagong, Sylhet and other areas in 2008. The Bank sponsored by the Army Welfare Trust (AWT), is first of its kind in the country with a wide range of modern corporate and consumer financial products. The Trust Bank Ltd. has been operating in Bangladesh since 1999 and has achieved public confidence as a sound and stable Bank.

In addition to ensuring quality Customer services related to general banking the bank also deals in Foreign Exchange transactions. In the mean time the bank has extended credit facilities to almost all the sector of the country’s economy. The bank has plans to invest extensively in the country’s industrial and agricultural sectors in the coming days.

It has also plans to promote the agro-based industries of the country. The bank has already participated in syndicated loan agreement with other banks to promote textile sectors of the country. Such participation would continue in the future for greater interest of the overall economy. Keeping in mind the client’s financial and banking needs, the bank is engaged in constantly improving its services to the clients and launching new and innovative products to provide better services towards fulfillment of growing demands of its customers.



  • Banking License received on        : 15th July.  1999
  • Certificate of incorporation received on : 17th June 1999
  • Certificate of Commencement of business received on : 17th June   1999
  • First branch licenses on   : 9th August 1999
  • Formal inauguration on    : 29th November 1999
  • Sponsor Shareholders : Army Welfare Trust
  • Number of Branch   : 35



The Trust Bank Ltd offers full range of banking services that include:-

  • Deposit banking
  • Loans & advances
  • Export
  • Import
  • Financing inland
  • International remittance facilities

The bank offers a full scale commercial banking includes:–

  • Foreign Exchange transactions
  • Personal
  • Credit
  • Consumer & Corporate Banking

The bank has plans to invest extensively in the country’s industrial and agricultural sectors in the coming days. The bank has participated in syndicated loan agreement with other banks. Such participation would continue in the further for greater interest of the overall economy. The bank is keen to constantly improve its services to the clients and launching new & innovative products to provide better services towards fulfillment of growing demands of its customers.



General Banking

General banking department is the heart of all banking activities. This is the busiest and important department of a branch, because funds are mobilized, cash transactions are made; clearing, remittance and accounting activities are done here.Since bank is confined to provide the services everyday, Following departments are under general banking section.

  • Account opening section
  • Deposit section
  • Cash section
  • Remittance section
  • Clearing section


A bank has to maintain different types of accounts for different purposes. Trust Bank limited (TBL) offers the general deposit products in the form of various accounts.



Savings bank deposit is popular account maintained in Banks. The different matters relating SB account are described in the following discussion. The summary of the rules and regulations to open a savings account is as follows:-

  • Any person or persons of more than 18 years having sound mind can open and operate this account singly or jointly.
  • In case of a minor (a person below 18 years), a guardian can open and operate this account on his or her behalf.
  • Clubs, Societies, Sole Proprietorship firms, Partnership firms, Limited Companies either public or private and other similar organization are eligible to open such account.
  • More than one account cannot be opened in the same name.
  • A minimum initial deposit of Tk. 1000.00 is required to open such account. And the interest rate of SB account is 7.00%
  • Money will be withdrawn through cheque. Withdrawal cannot be more than twice a week and generally the amount will not be more than 25% of the balance available, subject to maximum Tk. 20,000.00.
  • In case of closure of any account, the bank deducts Tk. 100.00 as closing charge.



Most businessmen maintain Current Deposit accounts in order to make their daily business activities. This account’s funds change most frequently than any other accounts because customers use to withdraw and deposit funds in regular basis. The summary of the rules and regulations to open a current account & short term deposit (STD) account as follows:-

  • A minimum deposit of Tk. 5000.00 is needed to open a current account.
  • The bank charges an incidental charge of Tk 150.00 for every six (6) months for the maintenance of the account.
  • In case of the closure, the bank charges Tk. 100.00 as closing charge of the account.
  • Withdrawal of money is allowed only through the leaves of the cheque book issued by the bank.



The bank allows people to keep their idle money secured and profitable as Fixed Deposit. The interest rate that the bank offers to the fixed depositors is as follows:



Amount or Slab wise DepositInterest rate on Deposit: Maturity wise but based on amount
1 Month3 Months6 months1 Year and above
01.Any amount but less than Tk 5 crore.10.00%11.50%12.00%12.00%
02.Tk 5 crore & above but less than Tk. 10 crore.11.00%11.25%12.00%12.00%
03.Tk 10 crore & above but less than Tk. 25 crore11.00%11.25%12.00%12.00%
04.Tk. 25 crore and above11.00%11.25%12.00%12.00%
* Subject to 10% government tax on interest earnings.

The Bank deducts the Excise duty, the compulsory levy of the government, on the interest earnings in the following structure:

Minimum DepositMaximum DepositExcise Duty



To open a savings, current, STD account, the following documents are mandatory:


  • Two copies of Passport size Photograph of the Clients (Attested by introducer or Verified with Passports)
  • Passports/ National Identity Card / Employer’s Certificate of the Proprietor.
  • Customer Profile.
  • Transaction Profile.
  • Photograph of the Nominee(s) attested by the account holder.
  • TIN Certificate.


  • Passports/ National Identity Card / Employer’s Certificate of the Proprietor.
  • Two copies of Passport size Photograph of the Clients.
  • Customer Profile.
  • Transaction Profile.
  • Photograph of the Nominee(s) attested by the account holder.
  • TIN Certificate.
  • Relationship between the account holders.
  • Purpose of opening of the Joint account.


  • Two copies of Passport size Photograph of the proprietor (Attested by introducer or Verified with Passports)
  • Passports/ National Identity Card / Employer’s Certificate of the Proprietor.
  • Customer Profile.
  • Transaction Profile.
  • Photograph of the Nominee(s) attested by the account holder.
  • TIN Certificate.
  • Trade License.
  • VAT Registration (if available)


  • Two copies of Passport size Photograph of each partner (Attested by introducer or Verified with Passports)
  • Passports/ National Identity Card.
  • Company Profile.
  • Transaction Profile of the concern.
  • Personal Profile of the partners.
  • Photograph of the Nominee(s) attested by the account holder.
  • TIN Certificate.
  • Trade License of the concern.
  • VAT Registration (if available)
  • Relationship between the partners.
  • Attested Photocopy of the Partnership Deed (Deed on Tk 1000.00 stamp)
  • Resolution regarding opening and operation of the account.


  • Attested or Certified copy of the Memorandum and Articles of Association.
  • Certificate of Incorporation.
  • Certificate of Commencement of Business.
  • Two copies of Passport size Photograph of all Directors (Attested by introducer or Verified with Passports)
  • Passports/ National Identity Card of all Directors of the company.
  • Company Profile.
  • Transaction Profile of the company.
  • Personal Profile of all Directors as per enclosed sheet in the Company’s letterhead pad.
  • TIN Certificate.
  • Trade License.
  • VAT Registration (if available).
  • Board resolution of the company regarding opening and operation of the account.



  • Attested or Certified copy of the Constitution.
  • Registration Certificate.
  • List of all Executive Members (as per enclosed format).
  • Two copies of Passport size Photograph of the account operators (Attested by introducer or Verified with Passports)
  • Passports/ National Identity Card of the account operators.
  • Personal Profile of all members of the governing body and Managing Committee.
  • Board resolution regarding opening and operation of the account.


  • Registration Certificate from the Joint Stock Company/ Ministry of Social Welfare.
  • List of all Executive Members (as per enclosed format).
  • Board resolution as per Memorandum regarding opening and operation of the account.
  • Attested or Certified copy of the Constitution/Bylaws.
  • Two copies of Passport size Photograph of all Members (Attested by introducer or Verified with Passports)
  • Passports/ National Identity Card of all Members.
  • Profile of the Firm.

h) Minor’s Account:

  • Putting the word “MINOR” after the title of the account (with red color).
  • Recording of the special instruction of operation of the account.

The AOF is to be filled in and signed by either the parents or the legal guardian appointed by the court of law and not by the minor.

“No Objection Certificate” from the Ministry of Social Welfare.



Under the Scheme, the client has to pay a down payment of Tk 7,500.00 or multiple thereof and the bank contributes Tk 42,500.00 or multiple thereof to form a fixed deposit of Tk 50,000.00 or multiple thereof with the bank. The client is allowed an interest rate of 10.00% on that deposit. The client has to pay the amount due to the bank through monthly equal installment of Tk 855.00 or multiple thereof in 6 years. The client is entitled to get the interest on FDR.

Summary of the scheme

Client’s Own DepositTk 7,500.00 or multiple thereof
Bank’s ContributionTk 42,500.00 or multiple thereof
FDR ValueTk 50,000.00 or multiple thereof
Tenor6 years
Installment SizeTk 855.00 or multiple thereof
Interest Size10.00%



The TES has been introduced to assist the poor students financially and chronologically. Under the scheme, a student may deposit Tk 10,000.00 for a period of three or five years. After the maturity period he or she may get a lump-sum amount of Tk 13,400.00 (for three years maturity) or Tk 16,000.00 c or he/she may get monthly education allowance of Tk 430.00 (for three years maturity) or Tk 520.00 (for three years maturity) for a period of three years after maturity.

Summary of the scheme

TermDeposit AmountMonthly education allowance after maturity of 3 years continuitylump-sum amount payable at maturity
3 yearsTk. 10,000.00Tk. 430.00Tk. 13,400.00
5 yearsTk. 10,000.00Tk. 520.00Tk. 16,000.00



  • Opening of Cash: Beginning balance is used to start daily transaction.
  • Maintenance of Receipt and Payment Registers while receiving & paying
    • Different amount of cash.
  • Previously issued cheque will be paid if issued 6 months before.
  • Advance issued cheque cannot be made payment even one day before.
  • Evening Banking: Can only receive cash. No payment can be made except
  • Some special cases.
  • TBL Dhanmondi Branch provides “Sheba Service” in this branch


REMITTANCE & BILLS DEPARTMENT                       

Local remittance is one of the main components of general banking.The components of local remittance are-

  • Telegraphic Transfer,
  • Demand Draft issue,
  • Saving Certificate Issue (Sanchaypatra issue),
  • Pay order.


  • Issue and payment of Pay Order, Pay Slip, Demand Draft, etc.
  • Execution of Inward and Outward Telegraphic Transfer
  • Non client services like T.T. and Pay Order
  • Follow up with clients
  • Internal and local collection of cheque and bills.

Telegraphic Transfer (TT):

It is an order from the issuing branch to the drawee bank / branch for payment of a certain sum of money to the beneficiary. The payment instruction is sent by telephone and funds are paid to the beneficiary through his account maintained with the drawee branch or through a pay order if no account is maintained with the drawee branch. No charge is required for TT.

Demand Draft (DD) Issue:

Sometimes customers use demand draft for the transfer of money from one place to another. It is must need for sending money out side Dhaka city.  For getting a demand draft, customer has to fill up an application form. The form contains date, name and address of the applicant, signature of the applicant, cheque number (if cheque is given for issuing the DD), draft number, name of the payee, name of the branch on which the DD will be drawn and the amount of the DD. The form will be duly signed by the applicant and by the authorized officer. TBL charges 15% commission on the face value of DD as service charge.

Shanchaya Patra:

Shanchaya patra is received from Bangladesh bank (BB). People purchasing these bonds by depositing money in this branch and payment are made on maturity to customers from this branch only. Every transaction is reported to Bangladesh bank. In case of issuance, report to be reached to BB within 48 hours, otherwise penalty is imposed. Money is realized from BB after making payment to customer.

Various types of Shanchaya Patras are sold here. They are as follows:

5 years Bangladesh Bank Shanchaya patra (5 BSP):

Duration of this Shanchaya patra is 5 years. Any person who purchases this Shanchaya patra can withdraw his/her interest only after 5 years at the time of maturity along with capital. Any single individual can buy Bangladesh Bank Shanchaya patra  for up to TK. 50 lac. And jointly can buy for up to TK.1 Crore. Interest Rate: 12.5% After 5 years.

Month Profit Based Sanchaya patra(3MPBSP):

Duration of this Shanchaya patra is 3 years. Any person who purchases this Shanchaya patra can withdraw his/her interest in every 3 month but capital can be withdrawn after the maturity period.   Any single individual can buy 3 MPB Shanchaya patra up to TK. 50 lac. And jointly can buy for up to TK.1 Crore.

Interest Rate: 11.5% after 3 year

After every three (03) month 2,875/= Tk. will be given against 1 Lac. Taka as interest.

Pensioner’s Sanchaypatra:

Duration of this Shanchaya patra  is 5 years. Any person (Retired) who purchases this Shanchaya patra can withdraw his/her interest in every 3 month but capital can be withdrawn after the maturity period.   Any single individual can buy Pensioner’s Sanchaypatra up to TK. 30 lac.  

Interest Rate: 12.50% after 5 year

After every three (03) month 3,125/= Tk. will be given against 1 Lac. Taka.

 Pay Order

For issuing a pay order, the client has to submit an application in the prescribed form. This form should be properly filled up and signed. The procedure of the issuing pay order is similar to that of the Telegraphic transfer. For issuing pay order TBL charges commission on the following rate—



Pay Order [Local] issuanceNo charge for account holder

Tk. 20/- for non-customers/clients

Pay Order[Local] cancellationTk. 20/- per instrument
Issuance of Duplicate InstrumentTk. 100/- per instrument plus stamp charges for indemnity at actual.



The pay order is presented to the bank either through clearance or for credit to the client’s account.  While payment, relative entry is given in the pay order register with the date of payment.

In case of collecting DD, P0, PS following things are to be carefully checked:

  • Instrument of TBL
  • Crossing Seal
  • Clearing Seal
  • Branch Name
  • Amount same in word & figure
  • Signature verification
  • Avoid the stop order PO, DD
  • Test key verification. Every TT must have test key.
  • DD over Tk.50000/- must have test key
  • Maintenance of PO/TT/DD issue & payable books
  • Balancing at the end of the month.




  • Current Deposit Account
  • Savings Deposit Account (interest calculated on monthly minimum balance of Tk.2000 and above)
  • Fixed Deposit (3 months to 3 years term)
  • Savings Certificate
  • Trust Smart Savers Scheme(TSS)
  • Trust Digoon Laav Scheme(TDLS)
  • Trust Money Making Scheme(TMMS)
  • Trust Education Scheme(TES)


  • Corporate Financing
  • Trust Consumer Durable Scheme (TCDS)
  • Trust Marriage Loan Scheme (TMLS)
  • Trust Car Loan Scheme (TCLS)
  • Trust House Building Loan Scheme (THLS)
  • Trust Micro Credit for Renovation &  Reconstruction of Dwelling Houses


  • International Banking
  • Private Foreign Currency Accounts
  • Non Resident Foreign Currency Deposit Account
  • Resident Foreign Currency Deposit Account
  • Travelers’ Endorsement (Cash and Travelers Cheque)
  • Remittance of Foreign Currency
  • Import and Export Transaction
  • Foreign Exchange Dealing
  • Purchase of Foreign Currency Drafts, Cheque, Travelers Cheque
  • Wage Earner’s Development Bond


There are two services offered by the bank exclusively on distinguishable terms and conditions. The aforesaid services are-

Locker Service

There are some more than 500 lockers at the Dhanmondi Branch of TBL. The lockers are now rented on Security Deposit Basis instead of yearly or monthly rental Basis. The lockers are allotted on most flexible term and meager Security Deposit refundable at the time of closing the locker.

Size of Locker





Security Deposit of Locker

FloorSecurity Deposit


Ground Floor7,50010,00015,000
First Floor5,0007,50010,000


Debit Card

The bank offers its clients Debit Card. To be a holder of the Card the person needs nothing but to be a client or account holder of the bank. The bank charges no initial card processing cost. The yearly service charge of a debit card is Tk300.00. It seems to be a value added service to the clients.


Dispatch is one of the primary departments of banking activities. Dispatch can be categorized into two parts:

  • Inward Register
  • Outward Register –    (a) Courier and (b) By Post

Inward Register       

In inward register all the incoming documents are received and registered according to date. Then, Documents are transferred to different departments according to their destiny.

Outward Register

The documents, which are needed to mail to different branches of TBL in Bangladesh or outside Bangladesh, are registered in outward register and mailed by courier or by post, which one is suitable.



The bank lends the deposited money on different sectors and at different rates. A summary of sector wise lending and lending rate is as follows:

There are two types of Loan:

  • Short-Term Loans: Time period is less than 1 year
  • Long -Term Loans: Time period is 1 year & above

Loans and advances Department is the most important department of a bank. Banks borrows money from the public by accepting Deposits from them and then lending it to a borrower for a specific period of time to be repaid with a certain amount of interest. This Dept. is one of the main sources of TBL’s profits.

When bank wants to give loans of advances to a borrower, first of all he has to do LRA (Lending Risk Analysis) and when loan amount is 20, 00,000 & above this analysis is compulsory. Because the amount, which is given to, a borrower, actually comes from the public and it is repayable on demand. So, bank has to be careful when giving loans and advances. When banks can not collect the loan amount with interest, they have to bear losses.

If TBL agrees to give loans and advances to a borrower after analyzing all sorts of risk, then the borrower writes an application addressing the manager and the amount, business types, securities etc. also are mentioned in the application. After getting the application the manager scrutinizes it for justifying all information whether genuine or not. and after doing this he sanctions the loan. He can also collect the borrower’s credit report from CIB(Credit Information Bureau ) Department of Bangladesh Bank (If the borrower takes loans above Tk. 1,00,000 from any bank, that bank will send this credit reports to the Bangladesh Bank.

The manager can sanction specific amount of loans and advances (In this branch it is Tk. 15, 00,000). If the loan amount crosses this limit, then he will recommend it to regional office. Regional manager also has limit for sanctioning loans and advances. If the amount of loans and advances above his limit, he will recommend it to the head office. Then head office will sanction that loans and advances.

TBL sanctions loans and advances under certain terms of conditions. When the borrower‘s loan is sanctioned, he is known through intimation/ a copy of sanction letter. If he accepts all terms of conditions, then he has to come within 3, 7, or 15 days whatever mentioned in the sanction letter.

 Selection of Borrower:

In extension of bank credit, nothing is more significant than selection of borrower. While choosing a borrower, bank must study three things: Character, Capacity and in Capital or in other words Reliability, Responsibility, Resourcefulness of a party.



The bank lends the deposited money on different sectors:


Loans up to Tk, 60,000.00 available for purchase of household durable. Tenure ranges from 6 months to 24 months.


Bank Provides loan up to Tk. 1,00,000.00 for marriage. Easy monthly installment for a maximum period of 48 months.


Loan up to Tk. 3,00,000.00 available for purchase of car. Maximum period for repayment is 48 months only.


House Building loan up to Tk. 12.50 lac available for expansion of residential buildings. Easy monthly installment for a maximum period of 07 years.


Small loans of Tk. 20,000.00 Tk. 30,000.00 and Tk. 40,000.00 are given to the low-income group for improving standard and quality of living.



  • TBL Car Loan,
  • TBL House Hold Durables Loan,
  • TBL Doctors Loan,
  • TBL Advance Against Salary Loan,
  • TBL Any Purpose Loan,
  • TBL Hospitalization Loan,
  • TBL Education Loan,
  • TBL Travel Loan,
  • TBL Marriage Loan,
  • TBL CNG Conversion Loan,
  • TBL Apon Nibash Loan


Retail Products Details

Retail Banking

Banking services for individual customer. It is different from general credit section. It provides many attractive services to its client. Day by day it becomes more popular to an individual client. An individual can take any loan in easy way. The retails products of Trust Bank Ltd. are as follows:

  • Household Durables Loan

Needs are constantly changing phenomena in human life to improve the standard of living. Sometimes your saving is not good enough to meet your requirements. At, Trust Bank, we take care of your financing needs and you can trust on us as your financial partner indeed.

  • Doctors’ Loan

Medical is a noble profession, which is evolving fast. In a country like ours it is important to be a part of those changes, as we cannot ender leg behind. Keeping that in mind and with a vision to support and promote health services, TBL is at your side with our Doctor’s Loan.

  • Educational Loan

A substantial amount of finance is required to give child the best education or to get a higher degree either at home or abroad.

  • Travel Loan

When you plan to travel local or global exotic location, financing is the key issue. Don’t be worried; TBL Travel loan is ready to provide instant financial support

  • Hospitalization Loan

Crises come at anytime and well-being comes at a prices. When the urgency comes for medical treatment of your family, there can never be any compromise. At any urgency, please remember us to provide financial support through our “Hospitalization Loan” scheme.

  • Any Purpose Loan

We have so many needs, some are attainable with our means & standing and some are unattainable. The unattainable needs can be met by TBL “Any Purpose Loan”

  • Apon Nibash Loan

TBL offers Apon Nibash Loan (House Finance) to you with easy repayment schedule matching your affordability. You have unlimited options of choosing your home with limited means and standing. Here, TBL Apon Nibash helps you to match your long cherished dream.

  • CNG Conversion Loan

Driving a car is no longer a burden as our TBL Conversion Loan makes it easily affordable.

  • Marriage Loan

Tying the marital knot is an event of a lifetime and memories should last forever. TBL “Marriage Loan” will help you to arrange celebrate the marriage in style.

  • Advance against Salary

Life is continuously facing unforeseen events. For which sudden financial support is essential. We are at your side to meet up your urgency at any moment through our “Advance against Salary.”



Trust Bank Limited, with its wide correspondent relationship with major banks in the world is totally capable to meet your needs of foreign currency transactions and foreign trade services. You can open and maintain Accounts in foreign currencies like US Dollar, Pound Sterling, and Japanese Yen and even in Euro with us. With its own Dealing Room, TBL is able to offer competitive Exchange Rate for all major currencies of the world.

  • FA Account (Foreign Nationals)
  • FC Account (Bangladeshi Nationals)


Foreign exchange means the exchange of currency in terms of goods from one country to another. This is the most well-known and well-organized business uniform in world business. Foreign exchange mainly has two parties:

Import Operations

There are different other parties who are also related to this foreign exchange process. But Bank is the most important of all the other parties. Bank works as intermediary in case of foreign exchange. So, we can say that the foreign exchange is nothing but the combination of export and import in international platform.

If an importer wants to buy goods from foreign countries he has to communicate with the exporter or he may also communicate through indenting firms.



For becoming an Exporter a person needs:-

  1. Current A/C in TBL
  2. ERC (Export Registration Certificate) issued by CCI & E (Chief Controller of Import & Export).
  3. Permission from sponsoring Authority such as Board of Investment for industries, Department of Textile for garments etc.
  4. Traders Association’s certificate
  5. VAT (Value Added Tax) & TIN (Tax Identification Number) certificates.


Credit is an arrangement whereby bank acting at the request and on the instructions of a customer or on its own behalf to make a payment to or to the order of a third party or is to accept and pay bills of exchange drawn by the beneficiary. In an economy banks play the role of an intermediary that channels resources from the surplus group to the deficit group. So, one of the core functions of Commercial banks is to sanction credit facility to its customers as per requirement. Trust Bank Limited Mission is to actively participate in the growth and expansion of our national economy by providing credit to variable borrowers in most efficient way of delivery and at a competitive price.

Bank can lend up to 15% of its capital fund without having any approval from Bangladesh bank. The maximum limit can go up to 100% of the bank’s capital fund. Trust Bank Limited complies with the ceiling set by Bangladesh Bank.


Basic principle governs the extension of credit. These principles are strictly maintained to shape and define the acceptable risk profile of Trust Bank and guides to respond business opportunities as they arise. Basic lending principles are;

  • Know your customer
  • Liquidity of the customer
  • Safety
  • Security
  • Profitability (from both bank’s and customer’s purpose of the loan’s perspective)
  • Diversification
  • National interest


Types Of Loans And Advances Offered By Trust Bank

Basically Trust Bank offers both funded and non-funded credit facilities

Funded Loan Facility:

Any type of credit facility which involves direct outflow of Bank’s fund on account of borrower is termed as funded credit facility, the funded facilities of loans and advances are:



Cash credit is a continuous credit facility usually provided for working capital fund requirements purpose of the customer. Cash credit is generally given to traders, Industrialist for meeting up their working capital requirements. Cash Credit can be given on Hypothecation of goods or pledge. Trust Bank only practices Cash Credit on Hypothecation.

Features of Cash Credit:

  • A certain limit of credit amount is set at the time of initiation of Cash Credit facility.
  • An expiration date is set, which is not more then one year.
  • The drawings are subject to drawing power.
  • A service charge, which in effect an interest charge is normally made as a percentage of the value of purchases.
  • The primary security of Cash credit facility is stock of goods, which maybe hypothecated to Trust Bank as collateral.


Over draft facility is also a continues loan arrangement on a customer’s current account permitting him to overdraw up to a certain approved limit for an agreed period. Here the withdrawal of deposits can be made any number of times at the convenience of the borrower, provided that the total overdrawn does not exceed the agreed limit.

Customer can return any amount at any time within the pre-fixed time of the facility. Turn over of an OD facility is the most important phenomenon on which renewal of the facility depends. Over draft facility is given to the businessman for financing working capital requirement and high net worth individual to overcome temporary liquidity crisis.



Term loans are given to finance the acquisition of capital asset. Loan agreements often contain restrictive covenant and loan is repayable in accordance to amortization schedule. Collateral is must for term loan.

Under term loan there are three categories:

  • Short term loan – less then 1 year falls with this category
  • Midterm – this loan facility is extended for more then 1 year but less the 3 year. Trust Bank encourages midterm loan.
  • Long term – tenure of long term loan is more then 5 years
  • Inland Bill Purchased (IBP)
  • House Building Loan
  • Marriage Loan
  • Car loan (Staff & Others)
  • Consumer Durable Scheme (CDS)
  • Loan Against Trust Receipt (LTR)
  • Any Purpose Loan

Non-funded facilities:

Non-funded facilities also known as “contingent facilities” are those where bank fund is not required directly. A non-funded facility can turned to a funded facility as per situation creates. Bank receives commission rather than interest income by providing non-funded facilities.


Trust Bank offers guarantee for its reliable and valuable customer as per requirements. This is also a Credit facility in contingent liabilities from extended for participation in development work like supply of goods and services.

Features of Bank Guarantee;

  • It is a written document on non-judicial stamp
  • Expiry date is mentioned specifically with other terms and conditions
  • Trust Bank receives commission quarterly @ 0.50% of the guaranteed amount.

Credit Planning at different level of Trust Bank

Credit Planning implies estimating first the total lend able resources that are likely to be available within the given period and then allocating the same amongst various alternative uses in conformity with national plan and priorities.

Necessity of credit planning in context:

  • Demand for Credit is much more than its supply.
  • Providing credit at right person at right time at right quantity.
  • Getting maximum output as a result of credit allocation.
  • Ensuring the best of alternative investment opportunities


Modes of Charging Securities by Trust Bank:

Securities are the cover against loans and advances. On the other hand it ensures recovery of loans and advances from the borrowers who offer properties to the lending banker as security. Properties are converted into securities. But for conversion some conditions are to be full filled as required by the Trust Bank and these are as follows:

a) The properties are to be acceptable to the lending bankers for securities.

b) Creation of the charge on the concerned properties.

The Acceptability of properties as securities are mainly depends on:

  1. Value of property must cover the loan amount with margin.
  2. Consideration of different qualities of properties
  3. Free from credit restrictions of Bangladesh Bank (if any).
  4. Within the credit policy of the bank.
  • There are two types of securities i.e. primary and collateral.
  • Modes of Creation of chares are of different types. These are dependable on the basis of nature of loans and advances and nature of properties for securities.
  • Charges may be of different types like legal Charge, Equitable charges, fixed charges, floating charges etc.

Following are the different modes of creation of charges by the bank:

  1. Pledge
  2. Hypothecation
  3. Mortgage
  4. Lien


When goods and produces are handed over to the lending banker by the trader or manufacturer who borrow against those goods and produces for short term i.e. for working capital. But if any goods and produces are kept with the bank for security purposes will not be treated as pledge. In otherwise it is the Bailment of goods as per Bailment of goods act. In case of Pledge, control and possession of goods and produces will remain with bank but ownership will remain with borrower. There will be a storehouse either of banks or rented for safe keeping of goods. Insurance of pledged goods are compulsory. And all related expenses would be born by borrower.


Hypothecation is just opposite of pledge. When a borrower ownership, control  and possession of trading goods but legal right and indirect control is created  by lending banker for security against short term advances i.e. Equitable charge is created is known as Hypothecation. Just control and possession of trading goods are kept under borrower. In these types of securities lending banker generally asks for collateral securities. This type of mode of securities is allowed only for the case of first class borrowers.


When bank create charge on immovable property in the form of mortgage against any lending to the borrower. Therefore a mortgage is a transfer of interest of a specific immovable property. The immovable property means land and the property attached to land but not grass, trees and crops. Mortgage is to be created for securing loan or performing any contract. And there will be a Mortgagor, Mortgagee, Mortgaged Property and Mortgage deed.


A lien is defined as the right to retain property belonging to a debtor until he has discharged a debt due to the retainer of the property. Lien may be of two types, General Lien and Particular Lien.

A particular Lien confers a right to retain a property in respect of a particular debt involved in connection with a particular transaction.

But a General Lien confers a right to retain goods not only in respect of a debt incurred in connection with a particular transaction but also in respect of any general balance arising out of the general dealing between two parties.

Banker’s Lien is defined as an implied pledge. An ordinary lien does not imply a power of sale, but a pledge implies a power of sale. A banker’s right of sale is generally regarded as extending only to fully negotiable instrument, with regard to other securities.



Loan Pricing

  • The price of a loan is the “interest rate” that the borrowers must pay to the bank; in addition to the amount borrows (principal).
  • The price or the “Interest rate” of a loan is determined by the true cost of the loan to the bank (base rate) plus profit/risk premium for the bank’s services land acceptance of the risk.
  • The components of the true cost of a loan are:
    1. Interest expense
    2. Cost of capital

These three components add-up to the bank’s “base rate”.

  • Interest Expense = Deposit Interest + Central Bank Borrowing cost
  • Administrative cost = Deposit as well as Loan administrative cost.
  • Cost of capital = Return on capital or the Rate of Return investors would expect to receive from their investment in a   bank.
  • Risk is the measurable possibility of loosing or not gaining value.
  • The Primary risk of making loan is Repayment Risk, which is the measurable possibility that a borrower will not repay their obligation as agreed.
  • The Price a borrower must pay to the bank for assessing and accepting the risk is called the risk premium.
  • Since past performance of a sector, industry or company is a strong indicator of the future performance, risk premium is generally based on the historical, quantifiable amount of losses in that category.
  • Interest Rate Charge = Base Rate + Risk Premium.


Interest Rate Charged at Different Credit Scheme:

SL#ParticularsRate of Interest
1.Agriculture loan including raw jute11.00% P.A.
2.Term loan (project loan)15.00% P.A.
3.Working capital loan (except jute)16.00% P.A.
4.Export loan (packing credit, export cash credit)7.00% P.A.


5.Commercial loans (cash credit, hire- purchase, LTR, IBP etc.)15.00% P.A.
7.Small & cottage industry loan (Without subsidy of Bangladesh Bank)15.00% P.A.
8.Loans under various credit schemes such as consumer’s credit, small loan, Doctor’s credit, rural development credit etc.15.00% P.A.
10.Secured overdraft (SOD)
SOD against financial obligation (PSP, BSP, ICB unit certificate etc)14.00% P.A.
SOD against FDR of MBL3.00% above of the FDR rate
SOD against deposit of various savings instruments of MBL15.00% P.A.
SOD against shares / work order / export bills / quota etc15.00% P.A.
 SOD (General)15.00% P.A.


Loan Classifications and Provisioning By Trust Bank

Loan Classifications:

Loan classification is required to have a real picture of the loan and advances provided by the Bank. It helps to monitor and take appropriate decision regarding each loan account like other banks, all types of loans of BA fall into following four scales:

  • Unclassified: Repayment is regular
  • Substandard: Repayment is stopped or irregular but has reasonable prospect of improvement.
  • Doubtful debt: Unlikely to be repaid but special collection efforts may result in partial recover.
  • Bad/Loss: Very little chance of recovery.

Table – CL Statement

Loan TypeUnclassified


Substandard (Month)Doubtful (Month)Bad


Continuous Loan

Demand Loan

Expiry up to 5 month6 to 8 month9 to 11 month12 month+
Term loan up to 5 year0 to 5 month6 to 11 month12 to 17 month18 month+
Term Loan more then 5 years0 to 11 month12 to 17 month18 to 23 month24 month+
Micro Credit0 to 11 month12 to 13 month36 to 59 month60 month+


Loan Provisioning:

A Certain amount of money is kept for the purpose of provisioning. This percentage is set following Bangladesh Bank rules.

Type of ClassificationRate of Provision
Bad debt100%

Source: Publication of Trust Bank

Statement Send by Credit Department To Bangladesh Bank

Statements are sent to Bangladesh bank on monthly, quarterly, half yearly and yearly basis. These statements are based on advance and inland Bill purchase/Discounted, Statement over due advances, CIB Statement, Statement of Credit, and Monthly Statement of deposit, Monthly Statement of Bank Loan & advances and other as per central bank time-to-time requirement.


Financial Analysis

Performance of the Bank

Profit and Operating Results: The bank earned as operating profit Tk. 853,713,506 during 2007 after all provisions including the 1% general provision on unclassified Loan & Advances. Provision for income tax for the year amounted to Tk. 340,741,773 resulting into a net profit after tax of Tk. 239,028,693

Deposit: A strong deposit base is necessary for the success of a Bank. During the year 2002 the Bank mobilized a substantial amount of deposit from mid-level income group people under Deposit Savings Scheme. After critical handling the Bank mobilized total Deposit Tk. 27,101,585,101 as at December 31, 2007, thus recording an increase of 42.75% in comparison with Tk. 18,985,951,094 as at December 31, 2006.  The significant growth in deposit enabled the Bank to expand its business, performing assets and also had an impact on the profit position of the Bank.

Advance: The Bank Loans & Advance portfolio also indicates an impressive growth. Total Loan and Advances amount to Tk. 18,682,164,654 in 2007 against Tk. 13,188,092,885 in 2006 and the growth being 41.66% TBL’s Advance portfolio is well diversified and covers a wide range of businesses and industries. The sectors financed include Manufacturing, Trading, Construction, Transport, Agriculture, Fishing & Forestry, Information Technology, and Consumer Credit amongst others.

Advances constitute the most significant indicator of the health of a Bank. The Bank has formulated its policy to give priority to SMES (Small and Medium Enterprise) and at the same time the Bank is financing large-scale enterprises through consortium of Banks. The Trust Bank Limited is committed to maintain a very high quality of assets. Close monitoring and efficient asset management has resulted in minimal creation of classified loans to total Loans and Advances.

Foreign Exchange Business: International Trade constitutes the main stream of business activities of the Trust Bank. Trust Bank Limited offer a full range of trade and services namely, issue, advice and confirmation of Documentary Credit; arranging forward exchange coverage; pre-shipment and post-shipment finance; negotiation and purchase of export bills; discounting bill of exchange; collection of bills, inward and outward remittance etc.

Import Business: The Bank established Letter of Credit amounting to Tk. 17,683.17 million during 2007; compared to the volume of Tk. 9,746.00 million in the year 2005.

Foreign Correspondents: The number of foreign correspondents and agents of Trust Bank Limited is increasing day by day. The Bank has maintained excellent relationship with leading international Banks and has successfully established credit lines with major Banks to support global Foreign Trade Business.


Financial Highlights

Sl NoParticularsBase200720062005
1Paid up capitalTaka1,166,670,000500,000,000500,000,000
2Total CapitalTaka242132274113102103201,115,068,646
3Capital surplus/ (deficit)Taka46400164144108286311,749,871
4Total AssetsTaka303822222812119759220014,807,905,231
5Total DepositsTaka271015851011898595109412,704,902,083
6Total loans & AdvancesTaka18682164654131880928859,738,323,349
7Total contingent liabilities and commitmentsTaka876445574978853643494,681,077,063
8Credit deposit ratio%68.9369.4676.65
9% of classified loans against total loans and advances%2.711.321.32
10Profit after tax & provisionTaka239028693262695349121,286,368
11Amount of classified loans during current yearTaka3322799704540235328,617,561
12Provisions kept against classified loansTaka2258372486367600058,000,000
13Provision surplus/ debitTaka2,315,796
14Cost of funds ( Deposit Cost & Administrative cost)%8.438.289.23
15Interest earning AssetsTaka276362932471860805813213,401,393,133
16Non-interest earning AssetsTaka274592903425895340681,406,512,098
17Return on investment (ROI)%9.8720.0510.88
18Return on Assets (ROA)%0.791.240.82
19Income from InvestmentTaka299490240170817002194,479,592
20Earning per shareTaka28.2852.4524.26
21Net Income per ShareTaka28.2852.4524.26
22Price earning Ratio%3.04N/AN/A


Total Deposit:

The Total Deposit of the bank was-


The pictorial graph and the subsequent numerical figure show that the deposit collection was more than double than that of 2005. In 2007, total deposit was increased by 113.32%, which stands at Tk. 27,101,585,101 than the deposit of accumulated in 2005. So it is vivid from the viewpoint of deposit collection the performance of the bank in 2007 was far better than 2005.


Loans and Advances:

Loans and advances of the bank constitute different purpose loans (repair and maintenance of dwelling house, customer durable loan scheme, car loan, term loan, loans against Trust Receipt etc), cash credit (cash credit, cash collateral) and overdraft (normal overdraft, secured overdraft). The total loans, cash credits and overdrafts for the three years was as follows-


The graphical and numerical presentation depicts that loans and advances increased by in 35.42% 2006 and 91.84% in 2007 (taking 2005 as the base year).



Interest Income
Less: Interest Paid on Deposits and Borrowings
Net Interest Income 667804877400001365
Income from Investments
Commission, Exchange and Brokerage
Other Operating Income


Total Operating Income1328031765844188037
Salaries and Allowances
Rent, Taxes, Insurance, Electricity, etc.
Legal Expenses
Postage, Stamps, Telecommunications, etc,
Stationery, Printing, Advertisement etc,
Managing Director’s salary and benefits
Directors’ Fees
Auditors’ Fees
Charges on loan losses
Depreciation and repair of Bank Assets
Others Expenses


Total Operating Expenses474318259297288541
Profit before Provisions 853713506546899496
 Provision for Loans and Advances22944593638555000
Provision for diminution in value of investment649147
Other Provision44497104
Total Profit before Income Taxes579770466507695349
Provision for Taxation340500000245000000
Current Tax241773(455135)
 Deferred Tax340741773244544865
Net Profit after Taxation






Statutory Reserve @ 20% on profit before Tax
General reserve
 Retained surplus123074600161611414
Earning per share (EPS) (value per share: Tk;100;2003:Tk.1000) 28.2852.63


Foreign Remittance Department

For reimbursement in foreign exchange businesses different banks that are intermediary between importers and exporters maintain internationally three types of account. These accounts are:


Our accounts with them. This means TBL maintains its accounts in different banks outside Bangladesh for reimbursement in foreign exchange businesses.


Their accounts with us. This means different banks outside Bangladesh maintain their accounts in TBL for reimbursement in foreign exchange businesses.

(c) LORO A/C:

Your accounts with me. When two banks from one country maintain their A/C’s in one bank outside their country.Ex. Suppose TBL and IFIC have A/C’s in American Express Bank (AMEX) in New York. Then, TBL’s A/C maintaining in AMEX is LORO to IFIC Bank. IFIC’s A/C maintaining in AMEX is LORO to TBL



The comparative performance of the bank among different years appears as follows:



For the purpose of analysis the financial data of 2003, 2004 and 2005 have been taken based on the availability of the data. The key points of the financial statements take the following figure:

Authorized Capital200000000020000000002000000000
Paid-up Capital1166670000500000000500000000
Statutory Reserve330632079214677986113138916
Shareholders’ Equity21542917161154999391991972309
Fixed Assets194224790146054811110616082
Total Assets303822222812106077116714807905231



In Year 2005, Year 2006 and also in Year 2007 the authorized capital stands for the same worth of Tk. 200.00 crore. It is due to the bank’s future expansion philosophy and to keep rein with the market competitiveness.


The Paid-up Capital was also increased by TK. 1,166,670,000 in 2007. The increment was done because of the bank’s future expansion philosophy and to keep rein with the market competitiveness.


The equity of the Shareholders in 2005 was TK. 991,972,309 In 2006 it has increased by 16.43% as the total of TK. 1,154,999,391. In 2007, it was amounted TK. 2,154,291,716 being the increase of 117.18% on that of 2005. It is due to the expansion of the bank and the financial more strength of the army Welfare Trust.


In 2007, the Statutory Reserve of the bank was Tk. 330,632,079. It was an increase by a gross amount of Tk 214,677,986 on that of 2006. In 2005, the statutory reserve stands at Tk 113,138,916. It is due to the rise of the bank’s overall capital and the regulation under the Banking Act 1991 to keep a certain percentage of share capital or profit as statutory re serve.


Fixed assets include Furniture and Fixture, Office equipment, Motor vehicles, office renovation and leasehold land. The depreciation on the fixed assets is charged on straight-line basis at the following rates:

  • Furniture and Fixture                                 10% p.a
  • Office equipment                                         20% p.a
  • Motor vehicles                                              20% p.a
  • Other decoration                                          12% p.a

Fixed assets after deducting accumulated depreciation were in 2005 TK. 110,616,082, in 2006 Tk. 146,054,811 and in 2007 TK. 194,224,790. It is because of the expansion of branches during that period.


Total assets of the bank consists of –

  • Cash in hand and with Bangladesh Bank and Sonali Bank.
  • Balance with other banks and financial institution.
  • Money at call and short notice.
  • Loan and Advances.
  • Fixed assets (Furniture and Fixture, Office equipment, Motor vehicles, Office Renovation and Leasehold Land)
  • Other Assets

Total Assets of the bank was TK. 14,807,905,231 in 2005 and TK. 21,060,771,167 in 2006- a 42.23% increment. In 2007, the total assets rose up to TK. 30,382,222,281. It shows the advancement of the bank responding the market.


Investment includes investment in government securities and investment in shares. The numerical figure of investment appears as follows:

TK. 3,785,450,925TK. 3,122,814,158TK. 2,447,953,778

Overall investment increased by 27.57% in 2006 being a total of TK. 3,122,814,158. In 2007 the value of investment also increased by TK. 3,785,450,925 or 54.64 % in comparison with that of 2005.


The profitability of any business concern can be understood by analyzing the Profit And Loss Account of that concern. Profit And Loss Account shows the revenue generated, corresponding expenditure and the resulting profit or loss.  Analysis of the Profit And Loss Account of the Trust Bank Ltd. exhibits the following summarized information:

Gross Income 1,328,031,765844,188,037511,456,510
Gross Expenditure474,318,506297,288,541215,194,952
Profit before Tax853,713,506546,899,496296, 261,558
Profit after Tax239,028,693263,150,484121,286,368
Tax paid340,741,773244,544,865105, 000,000.



In this competitive market this bank earned Tk. 1,328,031,765 in 2007, which is greater than the gross income of 2006. It clearly indicates that this is a growing organization and will continue its success in the coming years.


Here the expenditure in year 2007 has increased than that of previous which stands at Tk. 474,318,506.


The Actual Profit before Tax of the bank was as under:

Tk.853, 713,506Tk.546, 899,496Tk.296, 261,558

From the information mentioned above a comment can be made that Year-2007 was its “Golden Age”.  Although the profit before tax is increased constantly from year 2005 but it gained an honorable position in the banking sector in year 2007, which stands at Tk.853, 713,506.


The Actual Profit after Tax of the bank was as under­­–

Tk. 239,028,693Tk. 263,150,484Tk. 121,286,368

And the amount for the provision of tax was –

Tk. 340,741,773Tk. 244,544,865Tk105, 000,000.

From the above-mentioned statement, it is vivid that the net profit touches the peak in 2006 by accomplishing a stunning rise of 116.97%. But the journey of increasing profit slightly backward in 2007. The After Tax Net Profit went down by 97.08% in 2007 comparing the profit of 2005 the Provision for Tax played a significant role in this respect.


Sl NoParticulars200720062005
01Total contingent liabilities & Commitments876445574978853643494,681,077,063
02Amount of classified loans during current year3322799704540235328,617,561
03Provisions kept against classified loans2258372486367600058,000,000
04Provision surplus/Deficit2,315,796
05Interest earning assets276362932471860805813213,401,393,133
06Non-interest earning assets274592903425895340681,406,512,098
07Incomes from investment299490240170817002194,479,592
08Earning per share28.2852.4524.26
09Net income per share28.2852.4524.26




Trust Bank Limited started its journey at Dhanmondi, Dhaka in 2003 recognizing its location at Bangladesh Rifles (BDR) Gate no 04, Peelkhana, Satmosjid Road, Dhanmondi, Dhaka. Currently the Dhanmondi branch conducts its operation under the management of Mr.Md.Mozakkerul Islam, the AVP and Manager of the branch with a staff of 31 (including 4 office help). The ratio between women and men personnel is above 2:1 i.e. among 27 employees 19 are women and the rest are men. The women empowerment in that way is obviously praiseworthy


To evaluate the performance of the branch, analyzing its profitability is a stepping stone. Profitability analysis consists of the analysis of Income, Expenditure and the resulting profit or loss. A summary of the provisional income, expenditure and profit/loss of the bank for the three years (Year 2005, 2006 and 2007) as follows:

Statement of Profitability of the year 2006



Comparison of Income Statement:

Here a comparison is shown of the Income between the year 2007, 2006, and 2005:

Comparison of Statement of Income


From the above table and graph, it is found that in the year 2007, the overall income of the branch is satisfactory in comparison to the year 2005 and 2006.It implies in the year 2007, the bank was done good business.


Heads of AccountsYear 2007Year 2006Year 2005
Interest Received26148062741,771,326,5251,100,213,582
Income from Investments299490240170817002194,479,592
Commission, Exchange & Brokerage307,901,831247,921,395129,924,730
Other Income52,834,81725,448,27519,980,032

Source: Income Statement of Trust Bank Limited for the year 2006 and year 2007



Comparison of Expenditure Statement:

Here a comparison is shown of the Expenditure between the year 2005, 2006 and 2007:

Comparison of Statement of Expenditure


From the diagram and Table above, it is found that expenditure increased from year 2005 to year 2007 respectively. The rise in expenditure ends up TK. 2,421,319,656 in year 2007.


Contents on Expenditure

Heads of AccountsYear 2007Year 2006Year 2005
Interest Paid on Deposit1,947,001,3971,371,361,160933,141,426
Salary and Allowances222,548,71814229333491747613
Rent, Taxes, Insurance, etc610141334978095330934976
Legal Expense118407264654191660
Postage, Stamp, Telex, etc23639567839000610782354
Stationeries, Printing, Advertising, etc1814514887380286,038,525
Depreciation and repair of Bank Assets408742233333394524,248,143
Other Expenses997699974874045536,079,511



Comparison of Provisional Profit/Loss:

Here a comparison is shown of the Provisional Profit/Loss between the year 2005, 2006, and 2007:

Provisional Profit/Loss853,713,506546,899,496226,286,368

Profit is rise of 277.27% of the year 2007 in comparison of the year 2005 and 2006. The overall profit or loss of the branch is good in the year 2007, which shows that the bank is done good business in this year.

Comment: From the above Table some conclusions can be drawn about the budgetary achievement of Dhanmondi Branch.

  • Growth of export and import of the branch has been improved but deposits, advances and profit has been declined.
  • In response to budget deposits, advances, export and import target have not been achieved.
  • On the whole, the performance of the branch is satisfactory.





  • The Trust Bank Ltd. is the pioneer of private sector banking business.
  • The customer service is very much impressive than of other financial Although, I have no idea about other branches of TBL, But in particular, TBL Dhanmondi branch is a good example of better Customer service.
  • The decision undertaken by the management is sometimes self centered i.e. the market competitiveness is often ignored to give priority on their own capability and resources.
  • The marketing strategy adopted by the bank is effective but not efficient. General people take time to index The Trust Bank; Most of the time they disregard it with the Mutual Trust Bank.
  • The management has hardly overcome the notion-“A bank of armed forces at cantonment” i.e. the banking concept is yet to be universalized.
  • Top management guides to its subordinates when needed but the specialization of the personnel on a particular task is not ensured. It has been found that executives are transferred from one branch to another without ensuring other executives being acquainted with the task.
  • Computerization is speeding up the performance of the organization but the software used by the TBBL-“Kernel Banking System” is not updated. It is easy to handle but contains some flaws.
  • The profit earned by the bank in the previous periods is satisfactory but the deposit mobilization and accumulation is not as targeted.
  • The expansion process of the bank has little match with the modern pace of globalization. Despite being stoned in 1999, the bank has only 20 hands now.
  • The products offered by the TBBL are very limited in range comparing to the contemporary banks. The clients can hardly find the best alternative of particular products.
  • Special schemes like consumer credit scheme, monthly saving scheme,
  • Western Union Money Transfer etc. are very popular.
  • The overall performance is good.


Problems and Recommendations


  • Not enough of computers.
  • Less interest payment by The Trust Bank Limited than others in some accounts.
  • Still the bank is not fully computerized. So, manual registers are used in some cases.
  • There is no color printer in this branch.
  • On line banking is not introduced in The Trust Bank Limited.


  • Giving better customer service, Full computerization of all activities, Supply of new PC’s in place of old one, sufficient numbers of PC needed for proper working.
  • Interior decoration should be introduced for clients comfort.
  • The management should impart more imphasis on the advertisement of the bank in differentelectronic and printing media. The Basic goal of the advertisement should be firstly to make people know and understand that the bank is universal one and permits any one’s access.
  • Full computerization of the branch will less the time consumption of manual process. So, that the employees will able to perform well at the end.
  • The spread out mechanism of the bank should be faster and progressive as well. Being established in 1999, the bank has established only twenty branches in eight(8) years. The mode of extension is much slower than other contemporary and equivalent banks.
  • On line aking should be introduced to compete with multinational banks.
  • The management should care for the personnel more. At the recruitment stage, it should go for the best candidate and after selection the personnel should be allowed with proper opprtunity to be expert on particular task bestowed on them.
  • More products of varied interests should be introduced for the diversified client group.
  • To enhance the image of the bank and to assume social responsibility, the bank should engage itself to various social programs like Scholarship to poor but meritorious students, Empowerment of the children in abject poverty, Compaign against dowry and other social evil etc.



The Trust Bank limited pursues decentralized management polices and gives adequate work freedom to the employees. This results in less pressure for the workers and acts as a motivational tool for them, which gives them, increased encouragement and inspiration to move up the ladder of success. The profit earned by the bank is used to the welfare activities of the Trust. The economic service of the bank is open to all caste and class of people. The bank is formatting and accomplishing various welfare projects and activities for the socio economic infrastructural development of the country and the active participation to the up gradation of the comparative feeble class of the society, in stead of accumulating profit. It has also been linked with many foreign banks to facilitate the foreign currency transfer by the members of armed forces working in the UN and emigrant Bangladeshi. The report is aimed at studying and understanding the various services offered by TBL to its clients. In addition, the report also studies how The Trust Bank Limited has maintained growth in its general banking business by maintaining and enhancing its relationship with its clients. The success of The Trust Bank limited is largely credited to its friendly, co-operative approach, understanding the special banking needs of each and every client and concern for the benefits and welfare. From the beginning, the prime objective of The Trust Bank limited was to increase capitalization, to maintain disciplined growth and high corporate ethics standard and enhance the health of the share holders. Its customer service is very much impressive than of other financial institutions.  Their effective strategy, time demand offerings, up to date rules and regulations to cope with international market and their friendship customer services easily impress the clients. So, now the Trust Bank limited is in leading position in Financial Institutional sectors in Bangladesh. The financial performance of the bank in recent years is pretty well. Moreover, any laxity in operational ground can considerably be compensated through the cordial services provided by a staff of talented officers or employees.